and then Add to Home Screen.
NEW · STORY MODE
Play the interactive Door Duty game
Work a full Friday night shift on the door. Every call you make changes what happens next, and you get your score and rank at close.
Prefer the quick version? The original quiz is below.
NOVEMBER ECHO SECURITY · TRAINING GAME
Door Duty: Friday Night Shift
You're on the front door of a busy town-centre bar. Eight situations, one shift. For each one, go with your gut, tap the option you'd choose and see how you did. Keep a tally of your points as you go.
SITUATION 1 OF 8 · 21:40
The tipsy regular
A man you recognise is in the queue. He's slurring, swaying and his mate says "he's fine, he's only had a couple." The queue is watching.
What do you do?
A. Wave him in. He's a regular and you don't want a scene.
Wrong move · 0
Letting a drunk person in is an offence for the premises under the Licensing Act 2003, and it's your licence on the line too. Being a regular doesn't change that.
B. Politely refuse, explain why, and offer to help him get a taxi home.
Best call · +10
Spot on. Calm, respectful, firm. Keep it private where you can, give a clear reason and help him on his way. Log the refusal.
C. Tell him to walk round the block and come back when he's sobered up.
Risky · +5
Kind intent, but it usually just moves the problem round the corner. If he's too drunk now, he's refused for tonight.
SITUATION 2 OF 8 · 22:15
The dodgy driving licence
A young-looking woman hands you a driving licence. The photo is similar, but not quite right, and she hesitates when you ask her postcode.
What do you do?
A. Ask her friend to vouch for her.
Risky · +5
A friend's word isn't proof of age. Under Challenge 25, if you're not satisfied the ID is genuine and hers, the answer is no.
B. Let her in. The queue is long and it's close enough.
Wrong move · 0
Serving or admitting under-18s can cost the venue its licence. A long queue is never a reason to skip a proper ID check.
C. Ask a few more questions, check the card closely, and refuse if you're still not satisfied. Record it in the refusals log.
Best call · +10
Exactly right. Check the photo, hologram and date of birth, ask questions, and if in doubt, refuse. Follow venue policy on retaining ID and write it up.
SITUATION 3 OF 8 · 22:50
Squaring up
The man you refused earlier comes back, louder now. He steps right into your space, finger pointing, and says "you think you're hard, do you?"
What do you do?
A. Step back to create space, keep your hands open and visible, speak calmly, and radio your team.
Best call · +10
Textbook. Distance, open body language and a calm voice de-escalate. Getting backup on the way early keeps everyone safer.
B. Push him back so he knows who's in charge.
Wrong move · 0
Any force must be reasonable, necessary and proportionate. Pushing first turns you into the aggressor, legally and on CCTV.
C. Tell him exactly what you think of him.
Risky · +5
Totally human, but it pours fuel on the fire. Your job is to bring the temperature down, not win the argument.
SITUATION 4 OF 8 · 23:10
No search, no entry
Bag searches are a condition of entry tonight. A customer folds his arms and says "you're not touching my bag."
What do you do?
A. Grab the bag and search it anyway.
Wrong move · 0
You can't force a search. Searching without consent could be assault. Consent is everything.
B. Explain calmly that searches are a condition of entry and that he's welcome to come in if he agrees. If not, refuse entry politely.
Best call · +10
Perfect. It's his choice: consent to the search or don't come in. Stay friendly and record the refusal.
C. Let him in this once. It's not worth the hassle.
Risky · +5
Avoids a confrontation, but it undermines the venue's conditions and could let a weapon or drugs inside. Be consistent.
SITUATION 5 OF 8 · 23:35
Something in the pocket
During a search you find a small bag of white powder.
What do you do?
A. Hand it back and tell them to get rid of it.
Wrong move · 0
Returning suspected drugs puts you in a very difficult legal position and ignores venue policy. Never hand it back.
B. Bin it and say nothing. Problem solved.
Risky · +5
Better than handing it back, but evidence disappears, nothing is recorded and the venue has no trail if questions are asked later.
C. Refuse entry, seize it in line with venue policy with a colleague as witness, seal and record it, and inform the manager.
Best call · +10
That's the one. Witnessed, sealed, logged and handed over per policy (amnesty box or police). Clean and accountable.
SITUATION 6 OF 8 · 00:20
Left behind
A young woman is outside alone, very drunk and upset. Her friends have gone. A man she clearly doesn't know is offering to "take her home."
What do you do?
A. Bring her somewhere safe and staffed, keep her away from the man, help her contact friends or family, and arrange a licensed taxi.
Best call · +10
This is what good door work looks like. Vulnerability comes first. Stay with her, use the venue's welfare process (e.g. Ask for Angela) and record it.
B. Let her go with him. It's none of your business once she's outside.
Wrong move · 0
Your duty of care doesn't stop at the door. Spotting and acting on vulnerability is a core part of the job.
C. Tell her to wait by the wall until she feels better.
Risky · +5
At least she's not leaving with a stranger, but leaving a vulnerable person alone outside is still a real risk.
SITUATION 7 OF 8 · 01:05
Down in the queue
Someone in the queue suddenly collapses. People are crowding round and filming on their phones.
What do you do?
A. Leave it for their friends to deal with. You need to keep the door covered.
Wrong move · 0
A medical emergency always takes priority. Someone's life could depend on the next few minutes.
B. Radio for help, clear space, check response and breathing, call 999 if needed and give first aid until help arrives.
Best call · +10
Exactly right. Get help moving, protect the casualty, check airway and breathing and follow your first aid training. Write it up after.
C. Pick them up and sit them on a chair inside.
Risky · +5
Well meant, but moving a casualty without knowing what's wrong can make things worse. Assess first.
SITUATION 8 OF 8 · 03:15
After the shift
Earlier you had to escort someone out by the arm. At close, the manager says "don't bother writing that up, it was nothing."
What do you do?
A. Skip it. The manager's the boss.
Wrong move · 0
If there's a complaint or police enquiry, no record means no protection, for you or the venue. Always write it up.
B. Write a quick line: 'Removed one male.'
Risky · +5
Better than nothing, but too thin to help anyone later. Detail is what protects you.
C. Complete a full, accurate incident report: time, what happened, force used and why, witnesses and CCTV.
Best call · +10
Spot on. Clear, factual and written while it's fresh. A good report is the best friend a door supervisor has.
End of shift: how did you do?
70 to 80 points: Head Door. Calm, professional and by the book. We'd want you on our team.
50 to 65 points: Solid on the Door. Good instincts with a couple of risky calls. A quick refresher would sharpen you up.
30 to 45 points: Needs a Refresher. Some of those choices could land you or the venue in trouble. Time to revisit your training.
0 to 25 points: Back to Basics. Tough night. The good news: every one of these skills can be learned.
Want a team that gets these calls right every time? Talk to November Echo about door supervision for your venue. Call Sarah on 07730 788365 or David on 07568 710949.
For awareness and fun only. Not a substitute for SIA-approved training. Always follow your venue's policies, your licensing conditions and current SIA guidance.